Refund Policy

TimetableFit sells credit packages (each credit is one timetable or exam-schedule generation) and term passes (unlimited generations for one department and one term). Both are one-time purchases; there is no subscription and nothing renews automatically.

You can request a full refund within 14 days of purchase if you have not used it: for a credit package, none of its credits have been spent; for a term pass, no generation has been run with it. Duplicate or accidental purchases made in the same period are refunded in full as well.

Once a credit from a package has been spent, or a term pass has been used for a generation, the purchase is considered used and is not refundable, except as described below.

A generation that fails for a technical reason returns its credit automatically, so a failed run never costs you anything. A generation that completes with conflicts does use a credit, because the conflict report with its explanations is part of the result. If a bug on our side stops you from getting a usable result, write to us within 30 days and we will re-credit your account or refund the affected purchase.

E-mail [email protected] from the address of your account with the Paddle order number from your receipt. We answer within 5 business days. Approved refunds are issued by Paddle to the payment method you used; banks and card issuers usually take 5–10 business days to show the amount.

When a refund is granted, the refunded credits are removed from your account and a refunded term pass stops working. If your balance would fall below zero, we deduct the shortfall from future credits.

If you believe a charge is wrong, please contact us before opening a dispute with your bank; we resolve most cases within a day. A chargeback removes the credits or term pass that the payment granted.